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Frequently Asked Questions

To ensure we provide you with your best experience possible, please view our FAQ for any questions you may have while booking and/or browsing our site! Thank you for visiting SHIFT Performance!

What is the Cancellation Policy?

We hold a 48 hour cancellation policy. Within the 48 hours, you may be subject to a late cancel fee in which you will be refunded half the price of the session without being returned the package. To cancel a session within this time, you must call or email the front desk.

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What is the Package Expiration Policy?

Our packages expire 6 months after purchase. You may request to extend the package if circumstances prevent you from attending the sessions in your package.

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What is a Specialty Clinic?

A specialty clinic is an hour long session with a specific skill focus. These skill focuses may be specified before the session, or simply untitled and the focus will be subject to the coaches' decision.

Get in Touch

Contact our front desk today at servicedesk@shiftperformance.ca, or on the phone by calling 613 831 7867

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